Students

What is your return/refund policy?

Click here for our Return & Refund Policy.

What if I haven’t received my order?

Orders are shipped within five (5) business days from the date the order is placed. Subsequent shipping time varies based on geographic location.

Can I order over the phone?

We do not accept phone orders.  Click here to place an order.

What kit do I need to order?

Many of our kits are not class-specific, so we cannot direct you as to which kit to purchase. Please contact your instructor for the correct ordering information.

What if items are missing from my kit?

Small, fragile items (i.e. thermometers, stirring rods, etc.) are often packed inside of larger items. Check inside the larger items, such as beakers or graduated cylinders. If you are still unable to find the missing item(s), contact our Client Service Representatives at (866) 206-0773.

I purchased my kit on eBay. Can I purchase the items that are missing?

Unfortunately, we do not keep stock to supplement used kits.

Do you offer coupons or discounts?

We do not offer coupons or discounts.  Our kits are sold at wholesale price on our website.  We do not offer discounts on shipping and/or handling.

Are HOL’s lab kits safe?

Please refer to our Safety page for complete safety information.

What if I have allergies to latex?

As a precaution for your health and safety, please review the following information concerning your lab kit and consult your physician with any questions or concerns.

  • Specific items may contain latex: balloons, rubber stopper, reflex hammer, and eye dropper
  • Certain specimens contain Latex: cat and fetal pig
  • Items in our lab kits that are latex-free: gloves, apron, rubber bands and masks

Recommendations on how to handle the latex products if you are allergic:

  • Wear all personal protection equipment
  • Consult your Specimen Care Guide if your kit includes a dissection specimen

Refer to our Safety page for other safety information.

What are your international shipping terms?

Please refer to our Shipping page for complete shipping information, including our international shipping terms.

Where can I find the User Agreement and Privacy Policy?

CLICK HERE for our User Agreement.

CLICK HERE for our Privacy Policy.

Can HOL’s lab kits be shipped to a P.O. box?

By law, our lab kits cannot be shipped to a P.O. box.  If UPS does not deliver to your physical street address, call our Client Service Representatives for assistance at 866-206-0773.  Our offices are open Monday through Friday, 8:00am-5:00pm Mountain Time, excluding holidays.

Where is my Lab Manual?

In order to access your lab manual you need to log in to HOLcloud. In order to do so, you will need the course link (URL) from your instructor. Once you click on the link, you will be prompted to enroll in your instructor’s course, and access your lab content. Be sure to use your school email address.

Please refer to the Getting Started page for more information: “Getting Started”.

What is the difference between an -01 and -02 kit?

The last two digits of the lab kit item number designate the “version” of the kit.  The higher the number, the newer the version.  Always check with your instructor to confirm the proper kit for your class.

How do I log in to HOLcloud for the first time?

Click on the link provided by your instructor and create an account. For detailed information read the Getting Started page.

What browser do I need to use HOLcloud?

To run HOLcloud properly, you will need Google Chrome, Safari or Firefox. Older versions will not support the site, and you will be prompted to upgrade. LabBridge is also compatible with recent versions of Safari and Google Chrome.

Where do I find the kit code?

Your kit code is located on the label on the bottom of the kit box. Please refer to the Getting Started” page for more information.

How should I reference your lab manual?

To reference our lab manuals APA style please use the following:

Reference page citation:

Hands-On Labs. (2015). HOL Courseware and Resources. Denver, CO. Print, digital, and web formats.

In-text citation:

(Hands-On Labs, 2015)

What if shipping options don’t display?

If shipping options do not display, you may have entered an incorrect address, zip code, or PO Box. To correct, go back one page and carefully check/update your shipping address.

Instructors

Do instructors receive an answer key?

Yes, we do provide an answer key. We ask that each school give us a main contact for communication so that we can verify their employment by the institution.